5-Year Warranty

MANUFACTURER WARRANTY:

Since most products at FlexlightLEDs.com include a 3 year's or 5 year's warranty, they can be replaced, refunded, or exchanged at any time between date of purchase and date of warranty expiration if they are found to be defective or damaged. To claim a warranty product, please contact sales@flexlightleds.com with;

• Your Order or Reference number
• Pictures and/or video showing the defective or damaged product(s)
• Model Number of Product (if there are multiple on order or if multiple products)
• An explanation of what is happening and what you’d like in return

SHIPPING & CANCELLATION POLICY

Before placing an order, make sure you carefully review our shipping policy. In all circumstances, once the product has been shipped after placing an order, it can not be reversed (canceled or exchanged). But, in case your shipment has not been dispatched, you can reverse the order by making a cancellation.

Once you cancel, the refund will be made via the same account you used to first place an order.

The following are our shipping policies with respect to all our products.

Free Shipping on orders above $299

We offer free shipping on all purchases made above $299, applicable to all the contiguous continental states (or lower 48 states) of the United States. No delivery charges will apply for shipment of high-value orders.

Transactions below this value will be charged as per the product type, size, volume or any such consideration. You will receive the information regarding the shipping & handling charges during your check out even before you proceed to make a payment.

Address & Authorization upon Delivery

All the orders shipped will require a physical street address for accurate delivery. The shipping address placed with PO BOX only will be ineligible for delivery by UPS and for which you will have to incur additional charges. In any case, we do not take responsibility for an incorrect address provided by you. Once the shipment has been dispatched as per the address provided by you, under no circumstances, the shipment will be redirected to any other address.

The consignment will need to be signed upon delivery. If it is signed by a person other than you (who placed the order), we take no responsibility for the product once it has reached the destination address provided by you. If the delivery fails for the first time due to any reason such as -- wrong address provided by you, the recipient of the consignment not available at the time of delivery or premises locked at the time of delivery. In such a situation, a second attempt shall be made with a delivery fee failing which, your consignment can be picked from the UPS within 5 days from the date of delivery.

Tracking Information

The tracking information will be provided to you in the email with all product details in the email.

Disclaimer

During an emergency such as the occurrence of bad weather or natural calamity, FlexlightLEDs reserves the right to reschedule the delivery and you will be duly informed about the same. In such a situation, if you make a request for canceling the order and ask for a refund or in conditions when the consignment has been shipped but not received due to reasons beyond our control, you will receive the credit into your account after an appropriate investigation.

Additional Help

For any questions or concerns, you may email us at sales@flexlightleds.com. Outside of normal business hours, you may use the ‘ Contact US ” form to get in touch with us. Our customer service agents will try to get in touch with you within 24 hours.